Datenschutzrichtlinie

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide

• Full name and company name
• Email address and telephone number
• Billing and shipping addresses
• Account login information
• Produkte, quantities, and specifications requested
• Order and transaction details
• Payment-related information
• Import, business, Forschung, or institutional documentation
• Messages, inquiries, feedback, and customer-support correspondence
• Any other information you voluntarily provide

Payment card information may be processed directly by third-party payment providers. We may not receive or retain your complete payment card details.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser and device information
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed and links clicked
• Date, time, and duration of visits
• Cookie identifiers and similar technical information

2. How We Use Your Information

We may use personal information to:

• Operate, maintain, and improve our website
• Create and manage customer accounts
• Respond to product inquiries and quotation requests
• Verify customer, business, institutional, or research credentials
• Process orders, payments, shipments, returns, and refunds
• Provide certificates of analysis, specifications, and technical documents
• Communicate about order status, availability, or customer support
• Detect and prevent fraud, misuse, security incidents, and illegal activity
• Comply with export, customs, taxation, recordkeeping, and legal requirements
• Enforce our Terms and Conditions and other policies
• Conduct website analytics and improve customer experience
• Send marketing communications where permitted by law
• Establish, exercise, or defend legal claims

We will only process personal information when we have an appropriate legal basis, such as your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3. Research Products and Compliance Information

Certain products offered by AASraw Gear may be intended exclusively for legitimate laboratory, analytical, industrial, educational, or research purposes and may not be approved for human or veterinary use.

To comply with applicable laws and internal policies, we may request information concerning:

• Your identity and age
• Your company or institution
• The intended use of a product
• Professional, laboratory, or research credentials
• Import permits, end-user declarations, or other compliance documents
• The country in which a product will be received or used

We may retain these records where reasonably necessary to demonstrate compliance, prevent misuse, or satisfy legal and regulatory obligations. We reserve the right to refuse or cancel a transaction when the requested information is not supplied or when a transaction presents legal, regulatory, safety, or compliance concerns.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate essential website functions, remember preferences, analyze traffic, improve performance, and support marketing activities.

Cookies may include:

• Essential cookies: Required for security, account access, shopping-cart functions, and website operation.
• Preference cookies: Remember language, location, and other selections.
• Analytics cookies: Help us understand how visitors use the website.
• Advertising cookies: May be used to measure campaigns or display relevant advertising, where permitted.

You can manage cookies through your browser settings or any consent-management tool available on our website. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may disclose personal information to carefully selected third parties, including:

• Website hosting and IT service providers
• Payment processors and financial institutions
• Shipping companies, freight forwarders, customs agents, and logistics providers
• Customer-support and communication platforms
• Analytics, security, fraud-prevention, and marketing providers
• Professional advisers, including lawyers, accountants, auditors, and insurers
• Government, customs, regulatory, or law-enforcement authorities when legally required

These parties may process information only for the relevant service or another legally permitted purpose.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of all or part of our business.

AASraw Gear does not sell personal information for money. If applicable privacy law defines certain advertising or analytics disclosures as a “sale” or “sharing,” you may have the right to opt out.

6. International Transfers

AASraw Gear serves customers and works with service providers in multiple countries. Your personal information may therefore be processed outside the country in which you live.

Where required, we use appropriate safeguards for international transfers, which may include contractual protections, consent, or other legally recognized transfer mechanisms. Data-protection laws in the destination country may differ from those in your jurisdiction.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide requested services
• Maintain business and customer records
• Meet taxation, accounting, customs, export, and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud, misuse, and security incidents

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements. Information that is no longer required will be deleted, anonymized, or securely isolated where deletion is not immediately possible.

8. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Jedoch, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security, and customers are responsible for protecting their passwords and account credentials.

If you believe your account or personal information has been compromised, please contact us immediately.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of eligible information
• Restrict or object to certain processing
• Withdraw consent
• Receive certain information in a portable format
• Opt out of direct marketing
• Opt out of qualifying sales, sharing, or targeted advertising
• Lodge a complaint with a data-protection authority
• Appeal a decision concerning a privacy request, where applicable

These rights may be subject to legal exceptions. We may ask you to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

To exercise a privacy right, contact us using the details provided below.

10. Marketing Communications

Where permitted by law, we may send information about products, services, availability, company news, or special offers.

You can unsubscribe by using the link included in a marketing email or by contacting us. Unsubscribing from marketing will not stop essential communications concerning orders, accounts, safety, compliance, or legal matters.

11. Third-Party Websites

Our website may contain links to websites operated by other organizations. We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policy of every external website you visit.

12. Children’s Privacy

Our website and products are intended for adults, businesses, qualified institutions, and legitimate research customers. They are not directed toward children.

We do not knowingly collect personal information from anyone under the age of 18. If we learn that information has been collected from a child, we will take reasonable steps to delete it.

13. Global Privacy Control and Do Not Track

Where required by applicable law and supported by our systems, we may recognize browser-based opt-out signals, including Global Privacy Control.

Because there is not yet a universally accepted standard for “Do Not Track” signals, our website may not respond to all such signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or by another appropriate method.